
In this case, you will have to open the protected PDF using Adobe Acrobat Reader or any other desktop PDF application on your PC. In one particular case where you may get the error message, it simply indicates that the web browser you are using, Google Chrome, is trying to open a secured PDF file within its own native PDF Viewer.


The built-in PDF viewer is not equipped to view protected PDFs.You are likely to encounter this problem in Chrome due to the following reasons. This issue can also occur in other browsers that have a native PDF reader/viewer.

If you have encountered a similar issue, then this post is for you! In this post, we offer suggestions that can help you resolve the issue. For some PC users, you may get the Failed to load PDF document error message when you try using the built-in PDF Viewer to open a PDF document in Google Chrome on your Windows 11 or Windows 10 computer.
